Need help right now

Reach Bitkingz Casino support now

Chat, e-mail or phone gets you a person around the clock, and every channel answers in minutes, not days.

Contact support 18+ | Play responsibly

Paid today

123,517 C$

5,435 Players in the vault

AGCO regulated, license 52522690

Average 23 minutes, up to C$55,000

256-bit AES encryption, eCOGRA certified

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Pick a channel and get through

Use this when you want a reply from a person and need to pick the right doorway.

Start chatting

Best for a quick question or a stuck screen and a person answers in about 2 minutes, any hour of the day.

Open chat

Written answers you keep

Best for documents and anything you want in writing; write to [email protected] and expect a reply within 8 hours.

Write

Phone line

Best for anything urgent or sensitive; call +1 416 236 0332 in ET and a person picks up in about 1 minute.

Call

Local details

Local lines, not a distant call centre

You will have the phone line, time zone, languages and watchdog numbers for Canada in one view.

How to reach

Phone in Canada+1 416 236 0332

Time zoneET

LanguagesEnglish, French

E-mail[email protected]

Supervision

RegulatorAGCO / iGaming Ontario, 52522690

Where to turn

Gambling helpConnexOntario, Responsible Gambling Council, Problem Gambling Institute of Ontario

Independent help across Ontario

Three independent organisations help with gambling problems in Ontario. ConnexOntario, the Responsible Gambling Council and the Problem Gambling Institute of Ontario all take calls from players and families, and none of them are linked to Bitkingz Casino or to any operator.

ConnexOntario. Reaches people worried about their own play or someone else's, day or night.

Responsible Gambling Council. Runs prevention programmes and honest information for players across the province.

Problem Gambling Institute of Ontario. Provides treatment, counselling and research for anyone harmed by gambling.

Six addresses

Which address should you write to?

Use this when you already know your issue and want to land on the desk that handles it.

Account desks

General support and first help[email protected]

Document checks and KYC[email protected]

Money desks

Deposits and withdrawals[email protected]

Other desks

Complaints and escalations[email protected]

Personal data and privacy[email protected]

Business and partnerships[email protected]

Behind the brand

Check who runs this casino

Which company runs the site and what licence backs it, so you can relax

The operator

Legal nameBitkingz Casino Inc.

Company number162521930 (Canada)

Registered addressKing Street, Toronto

Licence

RegulatorAlcohol and Gaming Commission of Ontario (AGCO) / iGaming Ontario

Licence number52522690

Write to us

Support e-mail[email protected]

Bitkingz Casino reviews a complaint

Your issue is still open

A clear path to follow when a first answer leaves you unsatisfied

Dates and amounts first

Send the full story to [email protected], listing dates, amounts and any chat reference. The team logs the case and confirms it has your details.

Save the reply

You should receive a reference number and a written reply explaining what happens next. Keep both, because later steps refer to that number.

What does a second look cover?

Bitkingz Casino asks you to allow its senior team to review the decision before you go further. They will answer in writing with their final position.

After the casino, the regulator

Should the answer still not satisfy you, take the case to the Alcohol and Gaming Commission of Ontario (AGCO) / iGaming Ontario, the regulator that issued licence 52522690.

Three response times

Bitkingz Casino response times in full

Which channel answers fastest and how long each one takes on a typical day

Live chat

Chat hoursAround the clock

Chat first reply2 minutes

All hours shown inET

E-mail

E-mail address[email protected]

E-mail reply8 hours

Phone

Phone number+1 416 236 0332

Phone wait1 minute

Fewer messages back and forth, and a fixed issue faster

Gather these five details so the first reply can already solve the problem.

Your registered e-mail address
Account username, never the password
Transaction date and amount in C$
Screenshot of the error or game
Case reference from an earlier ticket

Sorted in a minute

Read this before you message us

Five answers that settle the usual account questions, without a wait for a reply.

trustWhy does Bitkingz hold my personal data anyway?+

Ask the privacy desk at [email protected] for a copy of what we hold or for deletion. Expect a reply within eight hours, though a full record pull can take longer. Keep in mind some payment records must stay on file under Canadian rules.

trustDo I need to check a licence before I play?+

Yes, a licence is required here. Bitkingz Casino Inc. operates under licence 52522690 from the Alcohol and Gaming Commission of Ontario and iGaming Ontario. Our company number is 162521930, registered in Canada.

trustWhat if my account is still pending after uploading?+

What if your documents are still under review? Give it fifty-eight hours from upload before chasing us. Most checks clear sooner, and the verification desk writes to you either way. Send payment method confirmation with your photo ID and proof of address.

trustHow long does it take to close my account?+

When you want out, e-mail support and ask for closure; the account is shut within one working day. Any balance cleared to you goes out first, using your usual withdrawal route. Ask for self-exclusion instead if you want the door shut for good.

trustDo I need to go to the regulator over this?+

Do I need to escalate? Only if a written reply from [email protected] leaves the matter open. Bring your ticket to the Alcohol and Gaming Commission of Ontario as the next step. Send the same details so they can match it to your file.