Before your next session

Which limits can you set at Bitkingz Casino?

Play only from 19+, knowing that deposit limits, loss limits, session reminders, self-exclusion and reality checks sit in every Bitkingz Casino account.

Set my limit

AGCO regulated, license 52522690

Who protects you here

The essentials in five short lines

This block settles who regulates the site and where help in Ontario begins.

Minimum age19+

LicenseAGCO / iGaming Ontario, 52522690

Exclusion registerBetGuard (Ontario)

ConnexOntario1-866-531-2600

Limit questions[email protected]

Built-in safeguards

Before the first spin or after the last one

After this block you will know which of the five tools fits the evening ahead.

Deposit limits

Cap what you can pay in over a set period, and set it before your first hand rather than after a loss. Change it in the account settings.

When the losing run starts

Stop play once net losses reach a figure you chose calmly, in advance. Reach for it when a losing streak starts to feel like something to chase.

Before the clock runs away

Let a gentle reminder arrive as your session runs on, so an evening does not slide into a night. Switch it on when you play without watching the clock.

A real break from play

Close your account to play for a chosen stretch, giving yourself distance instead of relying on willpower. Choose it when a pause feels needed, not only at breaking point.

Turn on reality checks

See at a glance how long you have played and where your balance stands, mid-session. Enable it whenever you want the numbers in front of you.

Set it once

Four steps to a limit that holds

This block settles how a limit gets from your intention into the account.

Where limits are kept

Open your profile and look for the responsible gambling section, where limits live apart from payment settings.

Money or minutes

Pick the limit that matches your worry: money paid in, money lost, or the length of a session on screen.

Set the figure and its period

Choose a figure or a duration you can live with, then pick whether it applies each day, week or month.

Check it is showing

Save the change, then return to the limits screen and confirm the new figure is displayed as you set it.

When a young person or a partner plays at home

Who checks the age? Pass the 19+ age check before an account opens, and expect a government-issued photo ID to be requested before the first withdrawal. Proof of address and payment confirmation follow the same route.

A filter on shared devices. Install blocking software on the family computer and every phone in the house, choosing a filter that covers gambling sites. Keep the login with an adult who does not play, so the setting cannot be switched off on a whim.

Call for advice as a relative. Speak to your relative about what you have noticed, in plain words and without blame, and ask what would help. ConnexOntario takes calls at 1-866-531-2600 around the clock, and relatives can ring on their own behalf.

Early signs of costly play

Look at your last few sessions the way you would check a receipt: noticing these signs early keeps a pastime from becoming a pressure. Pausing or setting a limit is a fair first step, and it costs nothing.

Any one of these on its own is worth a second look.

You play past the hour you planned to stop.
Chasing a loss feels more urgent than stopping.
Deposits you would rather not mention to anyone.
Checking the balance again and again during work.
Borrowing money to keep the session going.
Hiding how much time you spend playing.
The fun has gone quiet and the spending has not.

Three Places to Turn

Free, confidential people who listen

You will finish this block knowing which free services to contact and when.

ConnexOntario

Reach ConnexOntario any hour of any day for confidential listening and direction; staff answer around the clock, all year, for players and for worried relatives. 1-866-531-2600 connexontario.ca

Responsible Gambling Council

Turn to the Responsible Gambling Council, an independent Toronto non-profit, for plain information on safer play, the signs of harm, self-exclusion, debt and where else to find help. responsiblegambling.org

iGaming Ontario

Look to iGaming Ontario, which runs this province's regulated online market and the BetGuard self-exclusion tool, for the rules that sit behind every account here. igamingontario.ca

A short pause against a full exclusion

Need just a few days off? Set a time-out in your account when a gap of hours or days is what you need. Play stays closed for the span you pick and reopens on its own afterwards, with no request needed from you.

When a short gap will not do. Close your account to play through self-exclusion when a short gap will not be enough. The block runs for the long stretch you select, and it cannot be undone early, so pick the span with that in mind.

Every door shut with one move. Join BetGuard, run by iGaming Ontario, with one online registration that closes you to every regulated Ontario gaming site, for anyone 19 or older. The shortest term is six months, with one year, five years or a custom span, and it cannot be shortened once active. betguard.ca

Five questions

Limits, pauses, closure

Most players want to know a break cannot be undone before they ask for one.

Can I cancel my self-exclusion before it runs out?+

No. A chosen term runs to its final day, and BetGuard cannot shorten it once it is active. Pick the length with that in mind, because a six-month choice and a five-year choice work the same way.

My brother plays too much; can I call ConnexOntario for him?+

Yes. ConnexOntario takes calls from relatives as well as from players, around the clock, every day of the year. Describe what you have noticed and ask what support fits. The Responsible Gambling Council also covers the signs of harm and where to find help.

If I take a short pause, when can I play again?+

A pause shuts the games for the stretch you pick and leaves everything else in place: balance, profile and saved limits stay untouched. Play opens again by itself once that stretch ends, so you never need to contact support to come back.

Can I raise my deposit limit after setting it?+

Yes, and the change sits in the same section of your account where the limit was set. A looser figure only takes effect after a cooling-off period of at least 24 hours; a lower figure is the safer starting point.

Where do I ask for my account to be closed permanently?+

Write from your registered email address to [email protected] and ask for a permanent closure. Support handles the rest, and because one account per player is the rule here, a second profile will not replace the closed one.