Three documents, one check

What Does KYC Mean at Bitkingz Casino?

Canadian law asks every licensed operator to confirm who its players are, so Bitkingz Casino reviews your papers within about 58 hours.

Send your documents

AGCO regulated, license 52522690

A quick answer

Before the Check, After the Check

You will know who runs the check, which licence covers it and where to write with questions.

Operator

Bitkingz Casino Inc.

Licence

AGCO / iGaming Ontario, 52522690

Review time

58 hours

Needed by

First withdrawal, at the latest

Verification e-mail

[email protected]

Minimum age

19+

Fewer repeats

Get Through the Check Without a Second Round

Bitkingz Casino reads each file once and names the gap, so a careful send saves you a repeat.

Blurred Copy, Second Try

Photograph or scan the photo page of your government ID in full colour, with all four corners inside the frame. Skip the glare and the cropped edges that send a file back.

Address That Matches the ID

Use a bill or bank statement issued in your name, showing your Canadian address as you typed it. A recent document, matching the name on the ID, clears the review fastest.

Name on the Card Visible

Show the payment method you used, with your name and the last digits visible. Block anything else on the screenshot but keep the account holder name readable.

How Long Until Approval?

Wait while the team goes through your files, which takes up to 58 hours. Watch your inbox for a message asking for a clearer copy, and reply from the same address.

Choosing your files

From Unverified Player to Confirmed Account

You will know which paper answers which question and what each copy has to show.

Government-issued photo ID

ConfirmsYour name, face and age

Copy showsFull page, colour, no glare

Proof of address

ConfirmsWhere you live

Copy showsYour name and Canadian address

Payment method confirmation

ConfirmsThe method is yours

Copy showsAccount holder name and digits

Turn a Refused Document Into an Accepted One

Getting Past the Camera Check. A screenshot carries no camera data, so reviewers cannot confirm the card or page is physical and unaltered, and the file is closed. Photograph the paper item with your phone camera Keep all four edges inside the frame

Is an Expired Card Accepted? An identity document needs current validity for the reviewer to accept it, and an expired card or permit is returned before any name is read. Send the newest valid version you hold Check the expiry date before uploading

Mismatched Before, Matched After. Details that differ from your account entry cannot be matched by the reviewer, so the file is held until the mismatch is explained. Upload proof showing the address on file Update the account entry to match exactly

Why Does a Licensed Casino Ask About My Money?

Under the license granted by the Alcohol and Gaming Commission of Ontario and iGaming Ontario, number 52522690, a casino must know that the money placed on games comes from a lawful source. This review is routine and applies to players across Ontario; it is not an accusation about you.

Reviewers pick the smallest paper that answers the open question, so you may be asked for just one.

Recent bank statement
Payslip or employer letter
Tax assessment notice
Sale or transfer record
Pension or benefit statement

A Withdrawal Is Waiting

Routine at the Start, Required at the First Payout

Nothing on this page changes the timing: the check follows the license, and it never blocks a game you already opened.

Raised Limit Request

Raising a cap you set yourself signals a change in how you play, so the license asks a casino to confirm identity and funds at that point before the new level applies.

Send Documents First

A payout is the first moment money leaves the casino, and the license requires identity confirmed by then; documents and a matching payment method are the usual asks.

Expect a Funds Question

A payment far outside your usual pattern is reviewed against the funds papers already on file, and a reviewer may request a newer statement covering that period.

Young Face, Confirmed Age

Because entry starts at 19+, a reviewer may confirm your age before play continues, and a current photo ID settles it in a single upload.

At the Withdrawal Queue

Your Documents Are Sent and You Are Waiting

Six short answers that clear up the timing, the paperwork and the data questions before you send a file.

Can I withdraw before my identity check is finished?+

Plan on the check being complete before your first withdrawal, because the license requires a confirmed identity at that point. The casino may ask earlier, either when you register or when you make your first deposit, so keep the paperwork within reach from day one.

Is my passport scan safe when I upload it?+

Yes. Files travel under 256-bit AES encryption, and only the team handling your check opens them. Send documents through the account area rather than by e-mail attachment so the encrypted path stays intact.

What do I do if my legal name has changed?+

Send the current government-issued photo ID together with the document that records the change, so the two names can be matched by hand. Address the message to [email protected] and quote the account e-mail you registered with, and the review picks up from there.

How many hours pass before the result comes back?+

Give the team up to 58 hours from the moment a complete set arrives, and the majority of files close well inside that window. Anything blurred, cropped or expired restarts the clock, which is why the edges and the expiry date matter more than the file size.

Why are you asking where my money comes from?+

This question is a routine step the license places on every operator that handles real-money play, not a suspicion aimed at you. A short answer about salary, savings or a property sale is normally all it takes to close the review.

Who licenses this casino and what is the number?+

The Alcohol and Gaming Commission of Ontario (AGCO) and iGaming Ontario oversee the operation, and the license number is 52522690. Both sit on the site for anyone who wants to confirm the standing before signing up.